Customer Service and General Information
Ovide Couture operating hours are Mon-Fri from 9am to 5pm. Any calls and Messages received outside these operating hours will be returned the next business day.
In order to receive free shipping you must live in Canada and must purchase a minimum order of $250 dollars. You must have a discount or promotion code to obtain this. Which we offer from time to time on our website. The method of shipping that is offered is ground shipping. If you wish to upgrade your shipping method, you must pay additional costs. Free ground shipping cannot be applied to previous orders and purchases. Orders will be processed and shipped during regular business days of Monday through Friday. Orders that are placed on weekends and holidays will be shipped the following business day.
SALE PRICE POLICY
The price shown on our website at the time of purchase is the final price, no exceptions. If the price of an item has changed since you purchased that item(s), the new price cannot be transferred to any previous orders. We do not offer price adjustments.
Ovidecouture.com uses Stripe which is a secure way of paying and keeps you credit card information safe and secure. We accept the following forms of payment for online purchases:
*Ovide Couture gift cards
Ovide Couture promo codes are offered from time to time, and would be listed at the top of our page and face book page. Ovide Couture promo codes are case sensitive so please be sure to enter them correctly. After you have entered your promo code, please make sure it has been applied to your orders total before proceeding to check out. Only one promotional code can be used per order. If the offer has expired we are unable to honor the code on any future orders. . Current promotional offers are unable to be applied to previous purchases. If you are needing to exchange an item, we will apply the original code used on the exchange order, but only on an equal number of items or price.
If you would like to receive information from Ovide Couture regarding upcoming events, new styles, promotions, sales and offers. Follow us on Facebook and Instagram.
Ovide Couture does not keep your credit card on file for security reasons. We are not able to make changes to your orders without contacting you for your credit card information. We would like you to understand this is in your best interest.
UNAVAILABLE SIZES OR COLORS
Most of Ovide Couture swimwear is custom made and done locally. If a certain size or color does not show up on the drop down menu as available, it usually means we are sold out of the product. In some cases we still may be able to make it available to you, but at an extra charge of $30 dollars. Depending on if the fabric and embellishments are still available. If you do not see a size or color available we are receive inventory daily, please check regularly on our website as this item may come available again.
Ovide Couture guarantees our clothing to be free of damage or manufacturer defect for the first 60 days from the date the order was placed with us as long as you follow our care instructions. Ovide Couture Swimwear are very delicate and similar to fine lingerie and will experience normal wear and tear over time and must be handled with care. If you receive a damaged or defective item we will gladly exchange it as long as it has been unworn/unwashed for the same item at no cost. We must be notified within 8 days of receiving the product. Items being returned must be clean upon receiving. Spoiled damages will be returned to owner as is.
All of these suits have been tested and are safe to wear in the sun, salt water and chlorine. However, embellishments with 14k gold plating should not be worn in the ocean, but are fine for chlorine or freshwater. Feather, Peacock and fur embellishments are not suggested to be worn in the water if they are to be kept in the best condition possible, but are fine to get slightly wet.
Our Ovide Couture Swimwear should be treated as delicate high-end Lingerie and should not be used for extensive or strenuouos activity, or in water for long periods of time to keep suits in the best condition possible. To Clean your swimwear we recommend light mild detergent or just cold water. Do not wring fabric, lightly squeeze water out and lay flat to dry. DO NOT USE WOOLITE OR FABRIC SOFTENERS!